Where We Work

NavigateSEND works with families, young people, schools and professionals across the country.

We keep our service online wherever possible because it helps reduce unnecessary travel, lowers overheads, improves turnaround times, and makes it easier for families and professionals to access specialist support quickly.

Where in-person work is needed, we can provide or arrange advocacy, consultation, observation or psychological assessment in agreed locations, subject to scope, availability and travel requirements.

A national service with flexible local support

Many SEND issues can be supported effectively online. EHCP reviews, evidence analysis, annual review preparation, local authority correspondence, advocacy planning, case strategy, parent consultations, professional meetings and report writing can often be completed without the cost and delay of travel.

Some work may need to happen in person. This may include certain psychological assessments, school observations, complex behaviour assessments, capacity assessments, or meetings where face-to-face input would add value.

Our approach is simple:

Online where possible. In person where needed. Always focused on the child, young person or family’s next step.

Why we work online where possible

Working online helps us keep the service more accessible, responsive and focused.

It can help by:

reducing travel costs and unnecessary overheads;
allowing quicker review of documents and evidence;
making it easier to involve parents, carers and professionals in different locations;
supporting flexible appointments around school, work and caring responsibilities;
enabling faster written advice, advocacy support and report preparation;
allowing us to work with families across different local authority areas.

Online work is particularly helpful for EHCP reviews, provision concerns, draft plan responses, annual review preparation, strategy meetings, case reviews, Access to Work support, DSA evidence, and professional consultation.

London

We support families, young people and professionals across London with SEND advocacy, EHCP support, psychological assessment, school breakdown, EOTAS planning, behaviour support, study support and work-related assessment.

We can work with families across inner and outer London boroughs, including cases involving schools, local authorities, colleges, universities, case managers, deputies and solicitors.

Common reasons families contact us from London include:

EHCPs that do not reflect current needs;
school placement concerns;
provision not being delivered;
annual review preparation;
psychological evidence for EHCP or EOTAS discussions;
preparation for adulthood;
DSA, Access to Work or workplace adjustment support.

Berkshire and the Thames Valley

We support families and professionals across Berkshire and the Thames Valley, including Reading, Bracknell, Wokingham, Windsor, Maidenhead, Slough, Newbury, Crowthorne, Ascot and surrounding areas.

Our work in this area may include EHCP support, school and local authority advocacy, psychological assessment, annual review preparation, EOTAS planning, behaviour support, and preparation for adulthood.

Common areas of support include:

requesting an EHC needs assessment;
responding to draft or amended EHCPs;
reviewing Section B, Section F and Section I concerns;
preparing for annual reviews;
understanding whether psychological assessment is needed;
supporting school breakdown, EBSA or EOTAS planning;
advising on study, work and independence-related needs.

Surrey and the South East

We support families and professionals across Surrey and the wider South East, including Guildford, Woking, Farnham, Camberley, Epsom, Reigate, Redhill, Leatherhead, Dorking and surrounding areas.

Support may be delivered online, with in-person work considered where assessment, observation or case complexity requires it.

Families and professionals may contact us for:

EHCP casework and local authority communication;
provision not being delivered;
annual review preparation;
psychological assessment for education planning;
school breakdown and alternative provision;
Functional Behavioural Assessment and Positive Behaviour Support;
preparation for adulthood and transition planning.

Devon and the South West

We support families and professionals across Devon and the South West, including Exeter, Plymouth, Torbay, Newton Abbot, Barnstaple, North Devon, South Hams and surrounding areas.

Because travel distances can be significant, our online-first model can be particularly helpful for families and professionals in rural, coastal or harder-to-reach areas.

We may support with:

EHCP review and advocacy;
evidence review and case strategy;
local authority provision requests;
annual review preparation;
psychological assessment planning;
school breakdown, EOTAS or alternative provision;
DSA, Access to Work or study/work support.

Manchester and the North West

We support families, young people and professionals across Manchester and the North West, including Manchester, Salford, Stockport, Trafford, Bolton, Bury, Oldham, Rochdale and surrounding areas.

Our work may include EHCP support, advocacy, psychological assessment, behaviour support, school breakdown planning, preparation for adulthood, Access to Work and study-related support.

Common reasons for referral include:

complex EHCP concerns;
local authority disagreement;
missing or unsuitable provision;
school placement concerns;
psychological evidence for education or adulthood planning;
support for college, training, employment or independence;
professional referral from case managers, deputies or solicitors.

Newcastle, Tyne and Wear and the North East

We support families and professionals across Newcastle, Tyne and Wear and the North East, including Newcastle upon Tyne, Gateshead, North Tyneside, South Tyneside, Sunderland, Durham, Northumberland and surrounding areas.

Our online-first model allows families and professionals to access specialist SEND advocacy and psychological input without waiting for local availability in every case.

We may support with:

EHCP review, amendment and annual review preparation;
provision not being delivered;
school breakdown and EOTAS planning;
psychological assessment and formulation;
Functional Behavioural Assessment and Positive Behaviour Support;
preparation for adulthood;
Access to Work, DSA and functional study/work recommendations.

When online support is usually enough

Online support is often appropriate for:

initial enquiries;
parent/carer consultations;
professional consultations;
EHCP reviews;
annual review preparation;
document and evidence review;
advocacy planning;
written advice;
local authority correspondence;
case strategy;
DSA or Access to Work discussions;
follow-up meetings;
report feedback.

In many cases, online work allows us to respond more quickly and keep the focus on the evidence, the decision being made and the next practical step.

When in-person work may be needed

In-person work may be recommended where the service requires direct assessment, observation or face-to-face interaction.

This may include:

some standardised psychological assessments;
school or setting observations;
Functional Behavioural Assessment observations;
complex capacity assessments;
meetings where in-person attendance would materially improve the work;
cases where the child or young person cannot access online assessment reliably;
situations where the environment itself needs to be understood.

If in-person work is needed, we will discuss this with you clearly before confirming the scope, cost and arrangements.

Working across different local authority areas

SEND systems can feel different depending on where you live, which school or college is involved, and which local authority is responsible.

However, many of the underlying questions are similar:

Are the child or young person’s needs properly understood?
Is the EHCP accurate and specific enough?
Is the provision being delivered?
Is the current placement suitable?
Is further assessment needed?
What evidence is missing?
What is the most sensible next step?

NavigateSEND helps families and professionals organise the situation, clarify the evidence and decide how to move forward.

Not sure whether we can help in your area?

If you are in England and need support with SEND, EHCPs, provision, school breakdown, psychological assessment, behaviour support, study, work or preparation for adulthood, you can contact us.

If we are not the right service, or if your situation needs a different professional route, we will say so clearly.

You do not need to know the exact service name before getting in touch. Tell us what is happening and where you are based, and we will help you identify the most appropriate next step.

Do you provide SEND advocacy across the country?

Yes. NavigateSEND provides online SEND advocacy, EHCP support and case-navigation across the country. Many parts of SEND advocacy can be completed online, including document review, EHCP analysis, annual review preparation, local authority correspondence and strategy meetings.

Do you provide psychological assessments across the country?

Yes, where the assessment can be appropriately completed online or where in-person work can be arranged. Some psychological assessments require direct assessment, observation or face-to-face work. We will explain what is appropriate after triage.

Can you help with an EHCP if we are not local to you?

Yes. EHCP review, advocacy, case strategy and written advice can often be provided online. We can support families in different local authority areas, provided the work falls within our scope.

Do you attend meetings with schools or local authorities?

Where agreed, we can support meetings online or, in some cases, in person. This may include annual reviews, professional meetings, case planning discussions or meetings about provision, placement, assessment or next steps.

Can you help if provision in the EHCP is not being delivered?

Yes. We can help review what the EHCP says, what is actually happening, what evidence is available, and what the next step may be. This may involve advocacy, correspondence, case review or further assessment.

Can you help with EOTAS or school breakdown?

Yes. We can support families and professionals where school attendance, placement suitability or access to education has broken down. This may include case review, psychological formulation, EHCP review, FBA/PBS, advocacy or EOTAS planning.

Can you support DSA or Access to Work?

Yes. We can support evidence and recommendations for study, work, reasonable adjustments, DSA, Access to Work and preparation for adulthood where the work falls within our professional scope.

Do you charge travel costs for in-person work?

Where in-person work is needed, travel time, travel costs and any related expenses will be discussed before the work is confirmed. We use online work where appropriate to help reduce unnecessary costs.

What areas do you regularly support?

We work online across the country and regularly support families and professionals in London, Berkshire, the Thames Valley, Surrey, Devon, the South West, Manchester, the North West, Newcastle, Tyne and Wear and the North East.

What should I do if I am not sure which service I need?

Start with a short enquiry. You can explain what is happening, where you are based and what you are worried about. We will help identify whether the next step is advocacy, assessment, behaviour support, case review, DSA, Access to Work, capacity assessment or another route.

Online-first SEND advocacy and psychological assessment support across the country